What is Hosted VoIP?
Hosted Voice over Internet Protocol (VoIP) is a type of Internet-based telephony communication service offered and managed by a hosted VoIP service provider to a business client.
A hosted VoIP service will convert a user’s voice from audio signals to digital data packets and send that data through the Internet.
Hosted VoIP replaces traditional plain old telephone services (POTS) lines and analog equipment and hardware with a cloud-based phone system.
No Boxes. No Bundles.
FlexIP Delivers Managed Communications Customized for Your Business and Optimized for Performance.
Why Switch to Hosted VoIP?
Companies switch to a hosted VoIP system for these key reasons:
From power outages to severe weather, external events can bring business operations to a halt quickly—sometimes instantly. With these risks in mind, cloud-based business phone systems can deliver vital business continuity, allowing your business to transition communications to another location or a work-from-home environment promptly.
As your business grows, your need to scale communications systems is essential, whether it’s a matter of adding more seats and phones or adding new features. While on-premises systems may require seat purchasing in volume-based increments or over-purchasing in advance in an attempt to “future-proof” them, hosted VoIP providers can scale precisely to your needs. No empty seats. No wasted money.
No IT Maintenance
Hosted VoIP moves most hardware (except for desktop phones and handsets) maintenance and upgrades off-site to be handled by a trusted hosted VoIP provider. This outsourcing of routine maintenance frees up your internal IT resources for high-value projects and ensures that your system is always up to date.
No Upfront Capital Costs
Removing the need for on-premises phone systems eliminates the need for the heavy upfront capital requirements for on-site equipment and installation. This transition to a pay-as-you-go operational expense is an attractive feature for many businesses.
Hosted VoIP empowers your business to customize phone functionality based on how and where you want to use it, tailorable to an individual user or department needs.
Your hosted VoIP provider remotely manages your system, ensuring that you’re always running the latest technology and security patches and are never out of date.
Flex Hosted VoIP Service
Flex Hosted VoIP gives you the flexibility to meet your communications needs now and in the future.
Traditional premises-based phone systems can be quickly outgrown or outdated. Their inability to keep up can hold back your business growth. Fortunately, there’s a better way. Flex Hosted VoIP leverages cloud technology to deliver an enterprise-class communications solution “as a service” that’s both flexible and future proof. There are no system hardware limitations, so you can add users or functionality on-demand.
Flex Hosted VoIP is the last business communications system you’ll ever need.
Direct Inward Dialing
Voice Mail & Unified Messaging
Multiline Hunt Groups
Call Paging & Intercom
Caller ID Name & Number
Unavailable Call Forwarding
Emergency Call Notification
More Than 60 Features
Frequently Asked Questions About Hosted VoIP
The experts at FlexIP Solutions have been solving communications challenges for businesses for decades. In that time, we’ve run across plenty of frequently asked questions (FAQs) about hosted VoIP that can help businesses decide whether to make the switch to a cloud-based phone system.
What is a VoIP Service Provider?
A VoIP service provider is a company that offers VoIP services directly to businesses. They typically provide VoIP software, hardware and equipment to their customers on an annual or monthly basis and provide complete setup, installation and ongoing support and management of their business clients’ VoIP systems. VoIP service providers usually offer a guarantee of quality of service of the VoIP system in the form of a service level agreement (SLA). Look for a VoIP service provider, like FlexIP Solutions, that provides a 99.999% uptime commitment.
Is Hosted VoIP a good fit for small businesses?
Yes, hosted VoIP services are ideal for businesses of all sizes, including small businesses. Typically, a small business won’t have the IT resources in-house required to manage their business phone system. A hosted VoIP provider has the resources and knowledge required to monitor, maintain and manage the business phone system for a small business. Plus, hosted VoIP solutions can be right-sized for your current needs and grow with a small business over time incrementally as they increase headcount and expand into new regional markets.
What are other types of business phone systems?
There are three major categories for business phone systems: on-premises phone systems, cloud phone systems and hybrid phone systems.
On-Premises Phone Systems:
- Traditional Private Branch Exchange (PBX) – A PBX is a manually or automatically operated telephone facility that handles communications within an office, office building, or organization and that is connected to the public telephone network. The PBX switches calls between users on local lines, while enabling all users to share a certain number of external phone lines. On-premises PBXs use primary rate interfaces (PRIs) to connect to the public telephone network.
- Internet Protocol Private Branch Exchange (IP PBX) – IP PBXs use signaling that is Internet protocol (IP)-based and routing and features are more software-based than hardware-based when compared to a traditional PBX. Voice calls over an IP PBX are managed via VoIP. An IP PBX uses PRIs or SIP Trunking to connect to the public telephone network.
Cloud Phone Systems:
- Hosted VoIP – Hosted VoIP delivers PBX-level services over the Internet. “hosted PBX” is often used as a term to describe hosted VoIP. The benefits of a hosted VoIP system have been covered in-depth above, but the core pros include:
- Cost savings
- Automatic software updates
- Ease of use
- Mobility and remote work enablement
- On-demand scalability
- Business continuity
- Outsourced maintenance
- Application integration
- Enterprise-grade features
- Unified Communications as a Service (UCaaS) – UCaaS is not technically a separate cloud phone system from a hosted VoIP phone system. UCaaS overlays over-the-top of hosted VoIP to provide invaluable cloud communications features, including incoming call control, seamless in-call transfer, business SMS, synchronized instant messaging, visual voicemail, unified messaging, web and video conferencing and more. UCaaS uses a hosted PBX to connect to the public telephone network.
Hybrid Phone Systems:
On-premises and cloud phone systems can be connected together to provide some of the benefits of a cloud phone system to a business without completely replacing the on-premises system at once. A hybrid phone system combines an on-premises phone system with a cloud phone system using SIP Trunking.
How much does Flex Hosted VoIP cost?
Flex Hosted VoIP pricing is competitive in the market – your business can get a common area phone from us as low as $11.99 a month, but every Flex Hosted VoIP seat is priced to your exact requirements. We’ll give you a detailed quote based on each seat’s unique needs after our consultation call. You can learn about FlexIP Solutions’ four-step process for quoting hosted VoIP and UCaaS services here.