Hosted Business PBX

Hosted Business PBX is for businesses who need a full featured PBX business phone system and business VoIP solution, without the cost and complexities of old style hardware based alternatives.

Hosted Business PBX

Hosted PBX (Private Branch Exchange) is the modern version of the traditional telephone closet. The new hosted, or “cloud,” model puts the brains of your phone closet into professionally maintained data centers, helping businesses like yours to transform their communications and improve productivity—without the need to purchase expensive, complex, depreciating phone system software and hardware. Your service providers manage and monitor your system 24×7, allowing you to focus on work.

Our hosted PBX platform offers many features, and has the ability to be customized so you can share your usage plan across all users in all locations. That is a major advantage over competitive VoIP providers who try to make their pre-packaged plans or residential services fit your business requirements. FlexIP services may be configured to meet your requirements, and to offer more capabilities at extremely competitive rates.

All of our plans include a full set of Hosted PBX features such as:

  • DID (Direct Inward Dial) Local phone numbers
  • Extension to extension dialing
  • Caller ID presentation
  • Call Waiting
  • Voicemail
  • Transfer capabiltity
  • Ad-hoc conferencing with other extensions

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Equipment Lifetime Warranty

As part of our commitment to service excellence, any equipment you purchase from Flex IP will be under warranty for the for the lifetime of your service contract with Flex IP.


As an industry standard, Yealink has proven time and time again that its phones are capable of taking businesses to the next level and beyond.


As an industry standard, Aastra has proven time and time again that its phones are capable of taking businesses to the next level and beyond.


These color 12-line mid-range Business Media Phones are for today’s office workers and call attendants needing crystal clear communications.

Hosted PBX will change the way you work and think about business.

FlexIP has the knowledge and the experience to provide your business with the tools essential for success in the market today.

Transfer a call to an extension, group, or phone number after announcing the party to be transferred.
Setup a telephone number that dials directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant feature.
Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.
Allows you to listen in on a selected extension and speak to the internal caller, but not be heard by the external caller.
Call Paths are “burstable”, meaning you can configure your Hosted PBX to give extra call paths “on-demand” to deliver additional calls beyond the number of paths purchased—up to 10 additional paths. The system will automatically track and bill the customers for the extra call paths and they will have use of the additional call paths for the remainder of the billing period.
Automatically forwards your calls to an extension, group, or phone number when your phone is busy.
Forwards calls via the portal, or via your device or softphone. Calls may be forwarded to any extension or phone number. Note: device or softphone forwarding functionality may vary by manufacturer.
Place calls on hold and play music or a commercial while a caller is on hold.
Unlike a call placed on hold, a parked call may be picked up at another extension.
Call Queues are used to route calls on a first-in first-out basis to the appropriate extension or group. These
extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where callers hear an announcement such as “Thank you for calling, all available agents are busy, please hold for the next available agent, or press ‘1’ to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.
Selectively record calls for training or documentation purposes. Note: Local FTP server required for storage.
Allows routing decisions based on time and date. Multiple schedules can be configured from departments with different hours of operation (e.g. business hours, after hours and holiday hours).
Indicates incoming call (and Caller ID if available) while another call is in process.
Customize the appearance of your outgoing Caller ID by outgoing number or extension.
Disable Caller ID for all outbound calls made from your Hosted PBX.
Enables the creation of one or more inbound Call Route tables that route to a particular destination, based on
Caller ID. A Caller ID Route matches either a call’s Caller ID name or number, and then uses a predetermined Call Route to deliver the call to its destination.
Set up a telephone number to dial directly to a device or extension.
Allows remote users to dial into their hosted PBX from an outside line and make outbound calls that will display Caller ID information from a DID within their office.
Allows users to dial *8 plus an extension number to answer a call ringing at that extension. Note: this feature does not work with a Group or Queue call.
Disable Outbound Dialing for specific extensions.
A device or softphone feature that simulates a phone being off-the-hook and sends incoming calls directly into voicemail. Other routing options are also available.
Set up a personal assistant to find you at up to five locations. This feature is configured per extension and offers multiple options to route calls once they have reached the given extension. Callers are prompted to announce themselves and are given the option to try the next location or to leave a message.
Call Forwarding is easy to set up and manage from your desktop or on-the-go.
“Black list” phone numbers to block them from calling your Hosted PBX.
Identify incoming calls by modifying the Caller ID to display Call Routing information.
Force callers with “No Caller ID” or “Blocked Caller ID” to enter a number that will be presented as their Caller ID.
Allows you to listen in on a selected extension, but not speak.
Set up a telephone number to ring a specific extension or a Ring Group – sequentially or simultaneously. This option enables your company to use a live person to answer the caller instead of an Auto Attendant.
Dial a Ring Group and make an announcement through the loudspeaker of each phone in the group. Note: phone specific; check per brand or model.
Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
Dial another user’s extension and activate their phone speaker to make an announcement. Note: phone specific; check per brand or model.
Dial another user’s extension and activate their phone speaker to make an announcement. Note: phone specific; check per brand or model.
A device or softphone feature that redials the last number dialed by the extension user. Note: not all phones support this feature.
Configure which types of outbound calls users can make.
Prevent calls to specific numbers or services (e.g. a 1-900 number).
Enable multiple extensions to be joined as a group, and then route calls sequentially or simultaneously to that group.
Virtual Call Paths deliver calls to and from the PSTN to either hosted endpoints or SIP trunks. They are shared by all endpoints on a Hosted PBX, regardless of location. Customers can purchase any number of call paths to suit their needs and are limited only by budget constraints and bandwidth consumption (typically 80 Kbps per call).
A device or softphone feature that automates the dialing of a predetermined phone number.
Transfer a call to another extension, group, or phone number without announcing the party being transferred.
Associate a voice mailbox with an extension or use an announce-only voice mailbox to provide customers with a prerecorded message when they choose an option through an Auto Attendant or extension.
After a voicemail is received, the Hosted PBX will send an email to any valid email account or alias that you enter into your company portal. The message will include the date and time of the call, the duration, Caller ID (if provided), the mailbox number, and an attached WAV file that can be played on your PC or mobile device (e.g. smartphone or tablet capable of playing WAV files). You can also set up auto-delete for voicemail messages after a configurable time, or as soon they are emailed.
Don’t have a smartphone or tablet capable of playing WAV files? Enter an SMS address in your company portal and the Hosted PBX will send a shorter text message to your device. Note: 3rd party text messaging rates may apply.

Other PBX Services

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Flex IP Solutions offers additional services including:

Conference Bridges

Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned “talk/listen” or “listen only” status.

Call Recording

Selectively record calls for training or documentation purposes. Note: requires a dedicated server in the cloud.

User Dashboard

A web-based user interface that allows users to configure their Hosted PBX, create Call Groups and Queues, plus view call detail records, billing information, voicemail options, and more.

API Integration

Do you utilize applications like Microsoft Outlook,, or a 3rd party web application? We’ve created several very useful plugins and applications to help you with key features like click-to-dial, screen pops, call logging, and presence.

Call Center (ACD)


Agents receive incoming calls from a queue. To receive queued calls, they must first be set up as an agent, then assigned to one or more queues.

Reason Codes

If an Agent needs to stop receiving calls temporarily, but does not want to log out of the queue, the agent can pause their incoming queue calls and provide a Reason Code to indicate why.


Ability for a call center agent to pause calls from ringing their phone while they complete a task or take a break.

Tally Codes

When an agent receives a queued call and needs to assign it to a specific category for billing or other purposes, he/she can provide a Tally Code to indicate the nature of the call.


If available agents are busy or unavailable, calls can be routed to an intelligent call queue. You can prioritize calls by value, request urgency or customizable rules.

Zero Out

Allows a caller to leave the queue by pressing “0” to choose other call routing options, such as voicemail.

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